Re: [rt-users] Add condition in template

Samir, Have you looked at the examples in the "Essentials" book? Kenn LBNL On 12/22/2009 12:50 AM, samir marhoum wrote: Hi, Any one can help ? 2009/12/16 samir marhoum > Hi, I need to send email notification based on a custum field value,

Re: [rt-users] Add condition in template

Hi, Any one can help ? 2009/12/16 samir marhoum > Hi, > > I need to send email notification based on a custum field value, ie if a CF > value is X send email to j...@mail.com if it's Y send to pe...@company.org > > Can you please help me on this ? > > Best Regards. > __

Re: [rt-users] Add condition in template

Thanks Ken, What I want is to put the condition in the template: here is my scrip: Condition: On ticket creation Action: Notify Requestor Template : in the template I want to add a variable Cc based on a custom field value: Cc: {'based on custom field value'} But I don't know the code to use

Re: [rt-users] Add condition in template

Samir, I do something similar to that. Based on the value of a (ticket) Custom Field, I assign a ticket owner. This is the code I use: # # Custom action preparation code: #--

Re: [rt-users] Add condition in template

Can any one help please ? 2009/12/16 samir marhoum > Hi, > > I need to send email notification based on a custum field value, ie if a CF > value is X send email to j...@mail.com if it's Y send to pe...@company.org > > Can you please help me on this ? > > Best Regards. >

[rt-users] Add condition in template

Hi, I need to send email notification based on a custum field value, ie if a CF value is X send email to j...@mail.com if it's Y send to pe...@company.org Can you please help me on this ? Best Regards. ___ http://lists.bestpractical.com/cgi-bin/mailman