Re: [rt-users] Adding requestors based on CC?

Tyler, The ParseNewMessageForTicketCcs is a "RT-Wide" option. I put a "Queue only" scrip in the wiki. Kenn LBNL On 8/6/2009 9:37 AM, Kevin Falcone wrote: On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote: Is it possible to automatically add people to requestors if they are CC

Re: [rt-users] Adding requestors based on CC?

On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote: >Is it possible to automatically add people to requestors if they are CC'd > in the email? > >A lot of times customers will email their group and email us, therefore > when we reply it will >only get sent to them. For Ticke

[rt-users] Adding requestors based on CC?

Is it possible to automatically add people to requestors if they are CC'd in the email? A lot of times customers will email their group and email us, therefore when we reply it will only get sent to them. Thanks. ___ http://lists.bestpractical.com/cgi-b