Leisure ♦ For Life
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, August 12, 2011 12:46 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Allowing users to set only themselves as owners
Thomas,
That won't limit the drop-down list, will it?
Kenn
LBNL
On Fri, Aug 12, 2011 at 9:45 AM, Thomas Sibley wrote:
> On 08/12/2011 12:16 PM, Henry, Laura wrote:
> > Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> > Group Rights and all the Queue Configuration field
Laura,
What you are talking is possible, but it would be thru Permissions on a
Queue-by-Queue basis. Once someone has a right globally, you are pretty
limited in the ability to restrict access anywhere else. However, if you
grant "OwnTicket" to a particular group for a particular Queue, then only
On 08/12/2011 12:16 PM, Henry, Laura wrote:
> Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> Group Rights and all the Queue Configuration fields, as well as the
> wiki, searched the RT book on Google Books (Only parts of the book are
> available there, but I don’t own it
I manage tech requests in our five-branch library system. At each of our five
branches, we have a “first responder” who fixes local technical issues, and if
the first responder can’t handle the issue, it gets escalated to me.
Right now I have RT set up so that any of the first responders or I ca
