[rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence

Hey Everyone, So we're utilizing approvals, and when an approver approvals or rejects a request, the owner of the "parent" request gets double notifications. The first is from the templates: Approval Passed All Approvals Passed Approval Rejected the 2nd email is the fact that it puts the not

Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent"Request Correspondence

I should of mentioned it's 3.8.6... -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola Sent: Tue 3/2/2010 11:33 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Approval Queue Approved/Rejected Templates and "Pare

Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence

On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote: >Hey Everyone, > >So we're utilizing approvals, and when an approver approvals or rejects a > request, the owner >of the "parent" request gets double notifications. The first is from the > templates: > >Approval Pas

Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence

ical.com Subject: Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote: >Hey Everyone, > >So we're utilizing approvals, and when an approver approvals or rejects