Hi Ton,
> correspondence is also saying that Nobody has approved the
> ticket (what looks silly in my opinion).
you should in fact set the owner of the approval ticket in your
template, so the owner is notified of the approval and can
perform the approval action.
> I have a global scrip that set
I'm currently testing the approval system in RT 3.8.2
In the Gerneral queue I've created a template that creates a ticket of
type approval in the ___approval queue. This is working properly and I
can see the ticket in the approval list and can approve/reject it. When
I approve the approval tick
