Hi there,
The goal I am trying to establish is getting change management implemented in RT 3.0.12. This actually means that tickets should be be approved before the change request gets into the pending changes queue. For this purpose I set up 4 queues: Change - 1. Open for review Change - 2. Awaiting Approval Change - 3. Approved The first one is for creation. The tickets here are reviewed and if they contain enough information, the departments involved need to provide approval before the change request is approved. Once approved the ticket remains open in the Approved queue, until the change was implemented. The ticket is then closed. I find difficulties in getting approvals to work. I cannot really see anything happening after I followed the instructions on these two pages. http://wiki.bestpractical.com/index.cgi?action=revisions&page_name=Manua lApprovals&revision_id=-1 http://wiki.bestpractical.com/index.cgi?ApprovalCreation Anyone else got any lucky in getting it to work? With kind regards, Sander van Knippenberg -- MSc Sander van Knippenberg, Data Engineer NOC NL Easynet Nederland B.V., Joop Geesinkweg 220, 1096 AV Amsterdam T: +31 (0) 20 7989826 F: +31 (0) 20 7989805 E: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> W: http://www.easynet.nl <http://www.easynet.nl/> This email and any attachments may be confidential and/or legally privileged. If you have received this e-mail and you are not a named addressee, please inform the sender of this email and then delete the e-mail from your system. If you are not a named addressee you must not use, disclose, distribute, copy, print or rely on this e-mail. Any views or opinions presented are solely those of the author. Any statements made, or intentions expressed in this communication may not necessarily reflect the view of Easynet. No content herein will bind Easynet or any associated company unless confirmed by the execution of a formal contract by Easynet. Any figures or amounts given in this email are quotations only and are subject to change. Although Easynet routinely screens for viruses, addressees should scan this e-mail and any attachments for viruses. Easynet makes no representation or warranty as to the absence of viruses in this e-mail or any attachments. Please note that to ensure regulatory compliance and for the protection of our customers and business, we may monitor and read e-mails sent to and from our server(s).
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