Kevin,
I have a situation similar to what you have but resolved it
differently. I don't like the way RT changes the ticket numbers for
their approval queue, so I added two new status values "pending rq" and
"rq approvd" for pending request and request approved respectively. I
then created
Now I have a follow-up issue. Apparently my OpenDendentsOnResolve is
not working like I wanted.
As a recap:
I have two queues "TimeOff" and TimeOff-Approval"
(TimeOff-Approval is "disabled" like the ___Approval queue. Not sure if
that is a real problem or not, does not seem to be). A staff mem
