Hi, I cannot seem to attach a file during/at the resolve screen. Replying to a ticket does allow files to be attached.
My support folks are now "replying" with the attachment and then immediately Resolving the ticket .. This gets the attachment to client, but I would like to do it all from the resolve screen in a single step. is this possible ??? any hints or examples Thanks Roy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
