[rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

Hi, Is there a way to automatically add a user as a new watcher (for that ticket) when a ticket is taken or do I have to add myself every time manually as Cc? Regards, Wikus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

I think Wikus knows that, I think he was hoping for a direct link or suggestion. I've handled this by adding a script that sends updates to the ticket owner as well, but they get duplicates if they are a queue watcher so I'm curious about this. I planned to dig around for functions today

Re: [rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

Search for AddWatcher on the wiki which gives you several examples of dealing with watchers from scrips. For example: http://wiki.bestpractical.com/view/AutoCcLastOwner Duplicates are described on the wiki too: http://wiki.bestpractical.com/view/ScripAction On Fri, Feb 20, 2009 at 9:03 PM, Jo