A majority of our end users update their tickets via email. Is there a way I
can have the ticket status change to specific value ("researching") anytime the
ticket is updated via email. We are using the default rt-mailgate for email.
All I'm finding is ways to set it manually with commands in th
The way to do this is with a scrip. This page will show you how:
https://rt-wiki.bestpractical.com/wiki/SetActiveOnCustomerReply
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Automatically-set-status-for-all-email-updates-tp63512p63517.html
Sent from the Request Tra