At Friday 12/14/2007 03:15 PM, Drew Barnes wrote:
The CannedReplies callback has done wonders for our staff with regards
to frequent requests, whether it be for temporary admin rights to
install software updates or when a better computer comes available,
allowing us to notify possible recipients.
We have an OnCreate scrip that looks a fields in the incoming email and if
configured to do so loads the body of an RTFM acticle, sends it to the
requestor and closes the ticket. The article instructs the user to reply to
the ticket if it didn't answer their question, that way the ticket will be
re
The CannedReplies callback has done wonders for our staff with regards
to frequent requests, whether it be for temporary admin rights to
install software updates or when a better computer comes available,
allowing us to notify possible recipients.
The question that has been posed to me (and I have
