Sarah,
Since reminders are 'psuedo' tickets (type = 'reminder') and the only
real interface is their link with other tickets (type = ticket'), then I
would recommend just going to your database and using some SQL to change
the disabled field to '1'. First, find the 'ticket/reminder'
Similar to what was reported at
http://www.gossamer-threads.com/lists/rt/users/58544?search_string=reminders;#58544
, I cannot remove specific Reminders from the RT at a glance section.
I do not want to remove all reminders, just specific reminders. Most
reminders can correctly be removed
On Jan 29, 2008, at 11:42 AM, Jeff Voskamp wrote:
The ticket has changed queues. Delete the queue part of the query
generated in Collection in RT/Reminders.pm.
jeff
Perfect. I don't have full access to the code, but was able to use the
UI to achieve this - just switched the ticket back
