Re: [rt-users] Change Management Multiple Owners

2014-06-27 Thread Kevin Falcone
On Thu, Jun 26, 2014 at 10:02:12AM +0200, Christian Loos wrote: > Am 25.06.2014 19:11, schrieb Alex Vandiver: > > Use: > > > > AdminCc: { $group->MemberEmailAddressesAsString } > > Wouldn't it be better to use the group id as AdminCc? > Group Member changes would immediately affect also the a

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Alex Peters
$group doesn't remain defined across the other sets of curly braces when defined as "my." Changing "my $group" to "our $group" should get rid of this error. On 27/06/2014 2:40 am, "Aaron McCarthy" wrote: > Hi Alex, > > I forgot to mention that in the logs. The error I am receiving is: > > AdminC

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Aaron McCarthy
Hi Alex, I forgot to mention that in the logs. The error I am receiving is: AdminCc: Can't call method "MemberEmailAddressesAsString" on an undefined value at template line 8. At line 8 in the template is: Queue: ___Approvals I feel that its something small I am missing -- View this messa

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Aaron McCarthy
Hi Alex, I do apologize for replying to you directly. Thank you for your feedback. Greatly appreciated. I have a simple template (one owner) and a complex template (Group AdminCc). When I have the simple template implemented and I reveive an approval ticket. Under status I see (/Pending Approv

Re: [rt-users] Change Management Multiple Owners

2014-06-26 Thread Christian Loos
Am 25.06.2014 19:11, schrieb Alex Vandiver: > Use: > > AdminCc: { $group->MemberEmailAddressesAsString } Wouldn't it be better to use the group id as AdminCc? Group Member changes would immediately affect also the approvals and you can avoid loading the group within the approval create templa

Re: [rt-users] Change Management Multiple Owners

2014-06-25 Thread Alex Peters
On 26 June 2014 03:11, Alex Vandiver wrote: > Keep all replies on-list. I do not have time to reply to every email, > and replying to me directly means that (a) others do not have the > opportunity to respond, and (b) denies answers to current and future > readers of the list. > Having the mail

Re: [rt-users] Change Management Multiple Owners

2014-06-25 Thread Alex Vandiver
On 06/25/2014 07:36 AM, Aaron McCarthy wrote: > Sorry to bother you again. Keep all replies on-list. I do not have time to reply to every email, and replying to me directly means that (a) others do not have the opportunity to respond, and (b) denies answers to current and future readers of the li

Re: [rt-users] Change Management Multiple Owners

2014-06-24 Thread Alex Vandiver
On 06/24/2014 08:02 AM, Aaron McCarthy wrote: > I am trying to implement CM solution using Request Tracker. I am > using version 4.0.4. Is there any way I can add multiple owners to > approve tickets instead of just one? > > I know there is an "AdminCC group" option for version 4.0.5 or > later.

[rt-users] Change Management Multiple Owners

2014-06-24 Thread Aaron McCarthy
Hello, I am trying to implement CM solution using Request Tracker. I am using version 4.0.4. Is there any way I can add multiple owners to approve tickets instead of just one? I know there is an "AdminCC group" option for version 4.0.5 or later. This is not an option for us at this time. Is there