Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this for
RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet.
Can anyone confirm if this is a bug or if it's something
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this
for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
yet. Can anyone
That makes sense. I might try to create a Scrip to update the ticket
subject, since it would be very convenient for this particular application.
Thanks!
On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley t...@marchex.com wrote:
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We
