Re: [rt-users] Change owner of an assigned ticket?

Thanks Ruslan! I totally forgot about this function. I guess I'm just to nice to steal things. ;) You saved me before getting a lot of headaches, so thank you very much! Have a nice weekend! :) Ruslan Zakirov-2 wrote: Hi, Steal first then assign. Search in archives for alternatives.

[rt-users] Change owner of an assigned ticket?

Hi all, I'm wondering how I can change the owner of already assigned tickets. If a normal user tries to do this, RT says: 'You can only reassign tickets that you own or that are unowned.' I think this is okay, so I can avoid random assigning to someone else. Now I tried to change the owner

Re: [rt-users] Change owner of an assigned ticket?

Hi, Steal first then assign. Search in archives for alternatives. On Thu, Jan 19, 2012 at 17:11, declaya chocoboselp...@gmx.de wrote: Hi all, I'm wondering how I can change the owner of already assigned tickets. If a normal user tries to do this, RT says: 'You can only reassign tickets