Le 26/09/2012 ? 11:53:22-0700, Thomas Sibley a écrit
> On 09/26/2012 06:53 AM, Albert Shih wrote:
> >> The problem with this approach is that the ticket already exists by
> >> the time any Scrips are considered, so it's happening too late.
> >
> > Well the first scrip is the «creation», so if I d
On 09/26/2012 06:53 AM, Albert Shih wrote:
>> The problem with this approach is that the ticket already exists by
>> the time any Scrips are considered, so it's happening too late.
>
> Well the first scrip is the «creation», so if I delete this scrip (ok
> that's suck because I need to create the
On 26 Sep 2012, at 14:53, Albert Shih wrote:
>>> Is there any other solution can avoid this intervention ?
>>
>>
>> You could possibly make the Template for the email dependent on the
>> time. The ticket will be created anyway, but you can send appropriate
>> messages back if it's out of hou
Le 26/09/2012 ? 14:42:25+0100, Tim Cutts a écrit
>
>
> > Hi all.
> >
> > Some service ask me something about RT and I don't known how to do
> > that.
> >
> > The purpose is to have a Ticket system but the system need to be
> > close half the time (in fact more then half).
> >
> > When it's op
On 26 Sep 2012, at 14:31, Albert Shih wrote:
> Hi all.
>
> Some service ask me something about RT and I don't known how to do that.
>
> The purpose is to have a Ticket system but the system need to be close half
> the time (in fact more then half).
>
> When it's open everything go normal.
>
Hi all.
Some service ask me something about RT and I don't known how to do that.
The purpose is to have a Ticket system but the system need to be close half
the time (in fact more then half).
When it's open everything go normal.
When it's close we need to send a message back to say «It's clos
