We were having the same issue here, but it looks like I got it fixed...
Caveat: we're running v3.6.1.
I gave Everyone the following custom field rights:
AssignCustomFields
ModifyCustomField
SeeCustomField
With those rights set, unprivileged users' emails are setting the custom
fields
Hi,
I am using version 3.4.2, and I have configured the CommandByMail extension.
We use a php form to generate an email to our system, which creates the
ticket. When I use the form, because I have superuser privileges, a new
ticket is created with the custom fields autopopulated. However, if
