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From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, August 27, 2010 3:01 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Condition + Scrip + ScripConditions
On Fri, Aug 27, 2010 at 02:33
On Fri, Aug 27, 2010 at 02:33:03PM -0400, Josh Narins wrote:
>RT is a really nice product.
>
>
>
>My goal is to create a status called "fixed" which means the task is done
> by the owner, but
>the completion requires QA and/or Management approval before it moves to
> production. I
RT is a really nice product.
My goal is to create a status called "fixed" which means the task is done by
the owner, but the completion requires QA and/or Management approval before it
moves to production. I want a ticket created in the Approvals queue when the
owner changes the status to fixed
at in the end you'll need to do this mod, I'll help you. My
> concern is that you may not be up to speed enough on RT basics to apply this
> mod without breaking your installation.
>
> Elias
>
>
> From: Stefan Le Jeune [E
ugh on RT basics to apply this
mod without breaking your installation.
Elias
From: Stefan Le Jeune [EMAIL PROTECTED]
Sent: Sunday, October 26, 2008 11:55 PM
To: Eli Altman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Condition scrip
Hi El
Hi Eli,
On Fri, Oct 24, 2008 at 5:26 PM, Eli Altman <[EMAIL PROTECTED]> wrote:
> Stefan, RT may already be configured to do what you need right out of the
> box. I'd suggest learning more about Scrips and Templates when you have
> time. How much experience do you have with RT?
>
I've been usi
Stefan, RT may already be configured to do what you need right out of the box.
I'd suggest learning more about Scrips and Templates when you have time. How
much experience do you have with RT?
>I want to initiate a ticket and send a standard email out with an
>attachment that will be different
Hi,
Using RT 3.6.7.
I want to initiate a ticket and send a standard email out with an
attachment that will be different each time.
My thinking was as follows:
Users creates new ticket in queue with a subject.
Selects ticket and changes the requester to the person who will get the email.
Selects a
