Hi,
I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in
our IT Dept. My requirement is as mentioned below.
I want the helpdesk operators to see the requests which
are only assigned to them. Currently they can see all the un owned requests. I
have tried creating two separate
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On 4/21/06, Prasad Deshpande [EMAIL PROTECTED] wrote:
Hi,
I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept.
My requirement is as mentioned below.
I want the helpdesk operators to see the requests which are only assigned to
