Le 10/10/2016 à 17:15, Alex Hall a écrit :
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> * Can Perl code in scripts talk to an external database as I've described?
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yes, scrips run any kind of perl code, you can include needed modules.
There is perl libs to talk to almost any kind of databases, even
proprietary ones ;) A quick
Hi Alex,
Sounds like you may be looking for the external custom fields
functionality, please
see the link below for details:
https://docs.bestpractical.com/rt/4.4.1/extending/external_custom_fields.html
Best Regards
Martin
On 2016-10-10 15:15, Alex Hall wrote:
Hello list,
Another day,
Hello list,
Another day, another proposed RT modification for me to investigate. Our
company has six remote representatives who each have a few hundred
customers they visit in person. The customer support team works locally,
and is the group who actually enters all the tickets. We want reps to be
