or other departments without
notifying requestor
Hello group,
We're using RT for several years now and upgraded recently to RT 4.4
A lot of our tickets involve requests where the owner of the ticket needs to
make some inquiries or put other departments at work.
e.g. As a response to a tic
>
> Hello group,
>
> We're using RT for several years now and upgraded recently to RT 4.4
> A lot of our tickets involve requests where the owner of the ticket needs
> to make some inquiries or put other departments at work.
> e.g. As a response to a ticket a new user account has to be created and
ven Bridts ; 'rt-users@lists.bestpractical.com'
Subject: Re: [rt-users] Consulting back-office or other departments without
notifying requestor
The simplest approach is probably to use Links. Under the Links section, you'll
see a Create button that lets you easily create a linked t
The simplest approach is probably to use Links. Under the Links section,
you'll see a Create button that lets you easily create a linked ticket.
You can have your internal conversation on the linked ticket and just
reply back to the requestor when it's appropriate.
On 2/23/16 3:04 PM, Lieven B
Hello group,
We're using RT for several years now and upgraded recently to RT 4.4
A lot of our tickets involve requests where the owner of the ticket needs to
make some inquiries or put other departments at work.
e.g. As a response to a ticket a new user account has to be created and some
action