It worked for us as per the first wiki example. Could not get the second one to work.
# Put this in the file [RT Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow History # (replace MY_CUST_FOLDER with your value) # and it will create ugly button to create a child ticket in another queue # --------------------------------- <FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" NAME="CreateTicketInQueue"> <input type="submit" value="Create child request in"> <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &> <input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>"> <input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>"> </FORM> <%INIT> </%INIT> <%ARGS> $Ticket => undef $Verbose => 0 $Default => 0 </%ARGS> HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL Viale Pasteur 10 20014 Nerviano Italy tel +39 0331581477 fax +39 0331581456
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