[rt-users] Creating a read-only monitor type role

Hello all, I need to create a role (or group) for users that will have read-only access to the system. They need to look at a particular queue, look at the tickets,... but they should not be able to submit tickets, or be assigned a ticket or participate in the workflow. I am playing with the

Re: [rt-users] Creating a read-only monitor type role

On Wed, Jun 02, 2010 at 01:19:10PM -0600, Thierry Thelliez wrote: Hello all, I need to create a role (or group) for users that will have read-only access to the system. They need to look at a particular queue, look at the tickets,... but they should not be able to submit tickets, or be

Re: [rt-users] Creating a read-only monitor type role

Emmanuel, You are right and I overlooked the rights under for that queue for Privileged users. On the other hand there is maybe a UI improvement to consider: If a user has no rights to create a ticket, you can still see the quick ticket creation dialog and the create ticket button, even if using