Well I am pleased to report I solved my own problem... For future reference, when using multiple lines in the text field, as used in a form submitted for the '-i' rt CLI command, you must make the first character on the extra lines a space. Thanks all. BenR From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ben Robson Sent: Wednesday, 28 May 2008 3:02 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Creation of tickets from CLI - [Pork] Email found in subject Greetings all, I am attempting to use the RT command line tool to create a ticket with content and fields pre-populated. I am using the '-i' flag to call in a text file with pre-populated text fields. I have created a text file that contains the following and I set the Subject and Requestor from the command line itself: # Required: id, Queue id: ticket/new Queue: Queue Name Status: new Priority: 100 InitialPriority: 100 FinalPriority: TimeEstimated: 0 Text: Some text This all works great, but if I try and make the "Text:" line have more than one line, as follows, it errors out with a "Syntax Error" on the new line. For example: Textfile contains: # Required: id, Queue id: ticket/new Queue: Queue Name Status: new Priority: 100 InitialPriority: 100 FinalPriority: TimeEstimated: 0 Text: Some text Some more text Error thrown will look like: # Syntax error. id: ticket/new Queue: MSS Daily Checklist Status: new Priority: 100 InitialPriority: 100 FinalPriority: TimeEstimated: Text: Some text >> Some more text Anyone have any good ideas how to get extra lines of text in to the text field? Thanks, BenR
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