[rt-users] Custom Lifecycle and My Tickets

2013-02-07 Thread Martin Klíma
Hello, After setting up a custom Lifecycle I noticed that my tickets stopped appearing in My Tickets widget on the homepage. After some digging, I found out that the My Tickets search in etc/initialdata contains the following line: Query = Owner = '__CurrentUser__' AND ( Status = 'new' OR

Re: [rt-users] Custom Lifecycle and My Tickets

2013-02-07 Thread Kevin Falcone
On Thu, Feb 07, 2013 at 04:25:56PM +, Martin Klíma wrote: Hello, After setting up a custom Lifecycle I noticed that my tickets stopped appearing in My Tickets widget on the homepage. After some digging, I found out that the My Tickets search in etc/initialdata contains the following

Re: [rt-users] Custom Lifecycle and My Tickets

2013-02-07 Thread Martin Klíma
Log in as root, click on the Edit link in the upper righthand corner of My Tickets, click on edit the saved search, edit the search, save the search. How very stupid of me not to notice that. You are a lifesaver, Kevin. This only works for users who haven't hacked up My Tickets already.