Thanks Ruslan,
You mean instead of using the default condition On Correspond? Can you point
me to a source for TicketObj options and TransactionObj options, so I can
create a custom condition. I look everywhere I even bought the RT Essentials
book and tried perdocs, and I cant find a list of
Tried the following?
http://wiki.bestpractical.com/view/CustomConditionSnippets
On Tue, Jul 14, 2009 at 6:18 PM, Carlos A.
Alvarezcarlos.alva...@commxinc.com wrote:
Thanks Ruslan,
You mean instead of using the default condition On Correspond? Can you
point me to a source for TicketObj
the ticket, the appropriate person will know to take it.
How about that?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of TeleMole
Sent: Thursday, April 20, 2006 8:19 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] custom scrip help - mail to GROUP
] custom scrip help - mail to GROUP
So, do you not have group email addresses like that in your organization?
Addresses like [EMAIL PROTECTED] or [EMAIL PROTECTED] I thought
most organizations did. Of course, everyone also has their own email
address, but their address also belongs to the larger, group
This distribution comes with script rtx-notify-group-admin
with this script you can add ScripActions, for example Notify Group
XXX and User YYY.
And use such actions within your scrips.
You need scrip:
On Queue Change Notify Group Xxx with Template Yyy.
As I recall On Queue Change is standard
