On Mon, 2013-12-02 at 11:35 -0600, Wendi M. wrote:
> I can then add this Custom Status setting to a particular queue, and
> it all looks good. My problem.. I can't resolve the ticket or do
> anything other than leave it in the "new" status? Am I missing
> something obvious here? Thanks!
You're mis
I am running RT4 and trying to setup a new custom status for "pending" for
the developers. I have added the following to the RT_SiteConfig, did the
update, and restarted Apache.
#Set Custom Statuses
#Attemping to add a "Pending" status
Set( %Lifecycles, default_pending => {
initial
