Hi everyone,
We've recently implemented RT as our issue tracking system and are in the
process of customising it to make it fit snugly with our internal
procedures. We've defined several queues, and all of these queues define
various custom fields related to the queue. Many of these custom fields
On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote:
>Does RT provide a mechanism to do this? I know that I can define search
> critera, sorting and
>displayed columns in the Query Builder and save the query, but I can't
> find a way to set a
>given saved query as the defaul
Thanks for the response!
I've just implemented the below for a few of the more common fields,
however, there's still several custom fields that are very queue specific
so if implemented as below it will result in the Queue Summary being full
of empty fields for queues where that custom field is no
On Thu, Nov 03, 2011 at 11:24:56AM +1100, Samuel Leslie wrote:
>I've just implemented the below for a few of the more common fields,
> however, there's still
>several custom fields that are very queue specific so if implemented as
> below it will result
>in the Queue Summary being ful
