Les,
I forgot, you can add a requirement that the Owner be "Nobody" on the
Notify CC" scrip for new tickets.
Kenn
LBNL
On 9/23/2008 9:37 AM, Kenneth Crocker wrote:
> Les,
>
>
> You might want to try and change the way you "Watch" a queue. I would
> have 1 person be the "Admin
Les,
You might want to try and change the way you "Watch" a queue. I would
have 1 person be the "AdminCC' for the queue and grant this person all
sorts of rights when it comes to managing the queue. Then I would create
a group called "Queuename-Support" and grant this group all the
pr
Hi,
Im using RT 3.6.5, will go to 3.8.1 shortly.
I'm looking for a way to reduce the large amount of emails generated to
watchers of a queue.
Currently we have a "help" queue with 4 watchers as AdminCC's. On
Correspondance or Ticket Create every AdminCC gets notified. While this
is fine what
