Hi,
I was wondering if I can create a set priority tab when any user takes
up the ticket. Can we develop any kind of drop down from where the user
can select the priority coz right now all the tickets generated by
customers are by default set to priority 1. Any idea on this will be
greatly
Uday;
I might be mis-understanding your question, but if you are happy with
the numeric priority set in RT , your users can easily change the
Priority value from the Basics tab, -its a text field not drop down ,
but I can't see the difference between typing 3 or selecting 3 from a
dropdown ..
Raed,
Would it be possible to have the priority available for being set on
the ticket create page? Without having to click the details option?
Kenn
LBNL
On 4/29/2009 8:42 AM, Raed El-Hames wrote:
Uday;
I might be mis-understanding your question, but if you are happy with
the numeric
