How are you currently capturing/reporting that information? This doesn't
sound like a feature native to a plain RT installation.
On 18 July 2014 00:52, AdamThomas wrote:
> My boss wants a daily report of time worked from the tickets in RT. The
> problem is if the same ticket is worked on over
My boss wants a daily report of time worked from the tickets in RT. The
problem is if the same ticket is worked on over a couple of days the report
totals up the "time worked field" instead of the time worked on that day.
For example
lets say I opened a ticket Tuesday and I worked on it for 45 mi
