On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote:
The easiest thing to do is to tell RT to never send this system mail.
If they set headers properly, this wouldn't happen.
Go into Configuration - Users, search for the Track-IT email address
and change the user record so that the
On Wed, Sep 09, 2009 at 09:21:32AM +0200, Sven Sternberger wrote:
On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote:
The easiest thing to do is to tell RT to never send this system mail.
If they set headers properly, this wouldn't happen.
Go into Configuration - Users, search for
-users@lists.bestpractical.com
Subject: Re: [rt-users] Dealing with other ticket systems
On Wed, Sep 09, 2009 at 09:21:32AM +0200, Sven Sternberger wrote:
On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote:
The easiest thing to do is to tell RT to never send this system mail.
If they set
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 09 September 2009 2:45 PM
To: Sven Sternberger
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dealing with other ticket systems
On Wed, Sep 09, 2009 at 09
On Mon, Sep 07, 2009 at 02:10:23PM +0100, Alex Young wrote:
After several years running RT we have just hit on a new problem. We have
a client using a
different ticket system, Track-It, which he continues to email us from,
this causes a loop on
his system and ours as RT and
After several years running RT we have just hit on a new problem. We
have a client using a different ticket system, Track-It, which he
continues to email us from, this causes a loop on his system and ours as
RT and Track-It open new emails on each other.
Has anyone else seen this before? I
