The default search for "N most recent tickets" becomes unaccurate if one queue receives many tickets (say from customers) and there are other infrequently used queues with fewer tickets.
Even though a user might only have permission to see the low traffic queue, the tickets from the high traffic queue count in the search results and so no tickets are displayed. I would consider that somewhat a bug. To work around it, I modified the search to limit it to only the queue that I can see as a test and it go better, but I'm still only seeing 11 out of the 21 unassigned tickets. Wondering what else could be limiting the results of that query. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
