Hi all and thanks in advance.
How can I delete reminders in RT 3.6.8 ?
Debian Lenny with RT working like a charm.
Thanks again.
José Gregorio.
Enviado desde mi dispositivo movil BlackBerry® de Digitel.
On Tue, Mar 15, 2011 at 11:31:50AM +, José Gregorio Díaz Unda wrote:
Hi all and thanks in advance.
How can I delete reminders in RT 3.6.8 ?
Just display the related ticket, select the reminder in the reminder
widget, click on Save in this widget.
You can also have more control on
Jose,
I had to use the following scrip in 3.6.x. In 3.8.x, I don't believe this is
necessary.
Scrip On Resolve
Condition: On Resolve
Action: User-Defined
Template: Global template: Blank
Stage: TransactionBatch
Custom Action Prep Code:
# Resolve all Ticket reminders when the Ticket is resolved