Hi folks
I am struggling to understand the difference between a CC and a Requestor?
When adding extra people to a ticket, it's not clear whether they should be
added as one or the other.
Any clarification would be much appreciated. (I have looked for
documentation on this but have not found much
Richard;
Its very similar to the To and CC in emails, Requestors are the To list
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via
scrips, you may want to only notify Requestors and therefore you limit
your requestors list to those you wish to get the notifica
Richard Brady writes:
> Hi folks
>
> I am struggling to understand the difference between a CC and a Requestor?
> When
> adding extra people to a ticket, it's not clear whether they should be added
> as
> one or the other.
>
> Any clarification would be much appreciated. (I have looked for docu
Richard Brady wrote:
>
> I am struggling to understand the difference between a CC and a
> Requestor? When adding extra people to a ticket, it's not clear whether
> they should be added as one or the other.
>
> Any clarification would be much appreciated. (I have looked for
> documentation on
Thanks you all for those answers.
2009/6/24 Agnislav Onufrijchuk
> Richard Brady wrote:
>
>>
>> I am struggling to understand the difference between a CC and a Requestor?
>> When adding extra people to a ticket, it's not clear whether they should be
>> added as one or the other.
>>
>> Any clarif
The role of watchers (CC, Requestor, AdminCc and Owner) can be
customised to meet specific requirements. Using scrips and templates
different emails can be sent to different watchers and different rights
can be assigned for modifying tickets. And, with custom scrips,
different actions can be ta
