Hi Alex,
On Tue, Oct 25, 2016 at 1:55 PM, Alex Hall wrote:
>
> I know, in theory, how to make such a change now. What I'm wondering is how
> hard it might be. If anyone has ever done this before, can you give an idea
> of what is involved? The UI is one part, but what behind-the-scenes changes
>
All,
People at work are wanting me to modify RT so that the one-time CC options
on ticket replies are instead full CCs. That is, anyone added there is
CC-ed on the full ticket rather than on just the transaction being made. No
one wants to use the 'people' tab, and one-time CC-ing isn't something
a
