On Wed 22.Oct'08 at 17:52:11 +0200, Rainer Duffner wrote:
Hi,
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So,
Toby Darling schrieb:
Hi Rainer
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So, you've got to watch when you
Rainer,
The requestor shows up on the Reply screen at the bottom (this message will be
sent to). I know it doesn't show up on the comments screen, but if they're
commenting in the ticket, which never makes it to the requestor do they 'need'
to know the requestor's name? :)
Just a thought.
Hi,
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So, you've got to watch when you type a reply and when it's just a
Hi Rainer
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So, you've got to watch when you type a reply and when it's
