Kevin,
We had that problem at first as well. Those using RT had forgotten that
if their Queues were set up to notify the appropriate persons, then they
didn't need to add them as a CC. Add to that the fact that many would
continue to click "Reply All", instead of just "Reply". we had to train
Kevin Freels wrote:
> So, what's the best way to avoid the duplicates?
http://code.google.com/p/rt-references/ is what I've been using for the
exact same problem and it works well
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On Wed, 7 Oct 2009, Kevin Freels wrote:
[snip]
> My answer was "Don't CC them on the original email, but rather create
> the ticket, then add them as CC's *on* thie ticket. But due to the
> constraints of the environment, users do not always have access to the
> RT GUI to do this when/after they cr
Greetings!
Errata: RT 3.6.5 on FC8
I have a user who is the admin of one of the queues. He is asking about
a problem he is having with duplicate tickets being created, and here is
the scenario:
1) User Adam sends email to RT to create ticket, CC's Bill and Carl.
Email subject is "PROBLEM".
-- RT
