@lists.bestpractical.com rt-users@lists.bestpractical.com
*Subject*: Re: [rt-users] E-mails not updating History?
Sorry to bother you guys again, but it actually
Appears that this issue is simpler than it initially appeared!
The messages ARE making into the comment history, however
Finishing up my virgin RT install today,
spent yesterday configuring fetchmail
and exchange to play nice... However I'm
running into a strange issue that I'm hoping
you gentleman can help me out with.
When a user opens a ticket and comments on it,
emails are sent. When another user uses the
Sorry to bother you guys again, but it actually
Appears that this issue is simpler than it initially appeared!
The messages ARE making into the comment history, however
Neither the poster nor the responder can see it, however
When logged in as root, I can see the full history of the messages...
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-mails not updating History?
Sorry to bother you guys again, but it actually
Appears that this issue is simpler than it initially appeared!
The messages ARE making into the comment history, however
On Wed, Aug 01, 2012 at 08:13:28PM +0200, Mayk Backus wrote:
Hello Mario,
Check the permissions of the users (or groups) involved on the queues. My
experience is to take a piece of paper and draw out a matrix for the
permission structure..
Regards
Mayk
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