Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search RT::Search::ActiveTicketsInQueue .
--search-arg \$queuename\ .
--action
On Mon, Jun 08, 2009 at 05:39:58PM +0100, Jason Doran wrote:
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search
On Jun 8, 2009, at 12:54 PM, Kenneth Marshall wrote:
On Mon, Jun 08, 2009 at 05:39:58PM +0100, Jason Doran wrote:
Hi,
We are currently escalating priorities for all queues each night
with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename =
