Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

correct me if I'm wrong in any of the > above. > > Cheers! > Reza. > > Stephen Switzer wrote on 11/21/2016 8:43 PM: > > I don't normally think of enabling outside users to see my queue, but I think > you're right. Thank you. > > Sent from N

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

ink of enabling outside users to see my queue, but I think you're right. Thank you. Sent from Nine <http://www.9folders.com/> *From:* Matt Zagrabelny *Sent:* Nov 21, 2016 3:47 PM *To:* Stephen Switzer *Cc:* rt-users *

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

ers! > Reza. > > Stephen Switzer wrote on 11/21/2016 8:43 PM: > >> I don't normally think of enabling outside users to see my queue, but I >> think you're right. Thank you. >> >> Sent from Nine [1] >> >> - >>

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

lders.com/> ---------------------------- *From:* Matt Zagrabelny *Sent:* Nov 21, 2016 3:47 PM *To:* Stephen Switzer *Cc:* rt-users *Subject:* Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov -

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

I don't normally think of enabling outside users to see my queue, but I think you're right. Thank you. Sent from Nine From: Matt Zagrabelny Sent: Nov 21, 2016 3:47 PM To: Stephen Switzer Cc: rt-users Subject: Re: [rt-users] Failed attempt to create a

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

Hi Steve, Try granting "View queue" to everyone. -m On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer wrote: > I received an email today: > > us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue > Incident Reports; you > might need to grant 'Everyone' the CreateTicket r

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.