Is the forwarding of messages supposed to be omitted from a ticket's history? That seems like an odd choice, but I just noticed their absence, and wanted to ensure that our setup is functioning properly.
-- Cambridge Energy Alliance: Save money & the planet
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com