Retrying here as this is really a performance killer and no idea on how to solve....
---------- Forwarded message ---------- From: Yvo van Doorn <[EMAIL PROTECTED]> Date: Thu, Jul 17, 2008 at 8:35 AM Subject: RT 3.8.0 and $LdapExternalInfo To: rt-users@lists.bestpractical.com Is anyone else using RT 3.8.0 with $LdapExternalInfo set to enabled? It seems that the behavior on looking up information from the LDAP information has changed between 3.6.6 and 3.8.0 (which is to be expected) but for the worse. In previous releases it would do a lookup on login and update your information. This is good. However now it seems that is doing a lookup against *everyone* ever messaged on a ticket when I hit 'comment' or 'reply' via the interface. The browser meanwhile sits and waits patiently but the rt login (set to debug for this purpose) fills up with lookup requests on anyone ever commenting, cc'd (even one-time ccs) or reply to the ticket. On a new ticket this is no big deal as usually its only two or three people affected but project tickets where 14-15 people are referenced, this becomes a huge bother. Anyone else seeing this and have figured out a way around this? Yvo _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com