Hi All,
Im having a strange issue, I know I have missed a step, but cant see
where. I have added in three new statuses, (aw-int aw-ext aw-qa) each new
status meaning "awaiting-xxx" I have carried out the update to
RT_SiteConfig.pm as usual. I have restarted RT and I can see the new
statuses. I
Engineering Computing Services
219 RMB
859-257-1346
From: rt-users on behalf of Ben
Pintilie
Sent: Tuesday, February 14, 2017 8:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Fwd: Using getting stuck when choosing new Custom
Lifecycle
On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle wrote:
> In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
> remember why (perhaps this is the reason), but I have it in quotation marks
> as a key in our transitions array:
>
> transitions => {
>...
>
Matt / Kyle,
Thanks for your fast replies. This has fixed the issue and all is working
well.
I have just checked my notes going back about 10 years and this is the
first time I must have ever used a hyphen in a status! I knew it was
something I did, I would never have found it. Thanks for your