, 2007 1:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Global scrip modification - action failing
Hello,
We want to configure the RT notification system so that any comments on
a ticket are emailed to the owner of the ticket.
To do this, we modified the default scrip #8
Hello,
We want to configure the RT notification system so that any comments
on a ticket are emailed to the owner of the ticket.
To do this, we modified the default scrip #8 (On Comment Notify Admin
CCs as Comment with template Admin Comment). Now the settings for
this scrip are:
Hello,
We want to configure the RT notification system so that any comments
on a ticket are emailed to the owner of the ticket.
To do this, we modified the default scrip #8 (On Comment Notify Admin
CCs as Comment with template Admin Comment). Now the settings for
this scrip are:
Sarah,
What kind of privileges have you granted to the role Owner, Globally
and by Queue? Are the UserID's of said owners Privileged or
Unprivileged? You cannot grant privileges to a UserId if the UserId is
Unprivileged.
Kenn
LBNL
Sarah Pomerantz wrote:
Hello,
We want to configure the
