[rt-users] HTML/Richtext email with RT

2011-03-16 Thread Narayanaswamy, Nagaraj
We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and almost all of our ticket creation is via the email interface. Our user's email client is Outlook and most of the time when our helpdesk responds they answer via email too. The complaint I hear is that all the font, font

Re: [rt-users] HTML/Richtext email with RT

2011-03-16 Thread Thomas Sibley
On 16 Mar 2011 07:58, Narayanaswamy, Nagaraj wrote: We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and almost all of our ticket creation is via the email interface. Our user’s email client is Outlook and most of the time when our helpdesk responds they answer via email