Vikas,
Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don't want anyone adding an
"AdminCc" to any notifications going out.
You need to create a "local"
Hi ,
I am evaluating RT as a prospective case management system to be used by a
small set of users .
The cases would be logged manually and the Integration of Email is not
required .
Is there a way I could Hide the fields : CC: AdminCC : on the ticket
creation page to avoid any confusions to th
