Chance,
Do NOT grant the "SeeQueue" or "CreateTicket" privileges globally.
Grant then to specific user groups that contain the appropriate
privileged users. You also might want to create queue-specific support
groups for owning and modifying tickets as well. Something like
"Queue-1", "
Hi,
I had the same problem. You can change the access rights via group
rights for each queue. There is a specific ACL named "seequeue".
If you not already done, get a copy of RT Essentials. It helped me a lot.
Ciao
Robert Keidel
IRIS International
On Thu, Mar 27, 2008 at 3:10 PM, Chance Ervin <
We have an RT installation that has several queues, and I would like to
start locking them down bases on users and groups. I basically want to be
able to hide queues from users who do not need to see or work with them.
I have looked through the Wiki, but I have not been able to find anything
th
