There are 2 things involved here:
1. Calculate hours worked on a ticket, probably using the Business::Hours
module and
2. Move the value to a custom field so that it is displayed on the ticket
details page and will also help track SLAs. Obviously it has to be triggered
'on resolve' however it shou
r me (or even a small clue)
Greg Evans
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Mike Peachey
> Sent: Friday, February 08, 2008 12:24 AM
> To: Chaitanya Veludandi; rt-users@lists.bestpractical.com
> Subject: Re: [rt-
I wrote a mod to the Business::Hours package that lets you subtract one
date from another. It's on the wiki as part of something else I posted,
but since I don't remember where I'll post it below. It works just like
the add_seconds() method, but it subtracts instead. You can either append
it
Chaitanya Veludandi wrote:
> Hi,
>
> Is there a way to calculate Hours Worked (using Business Hours) based on
> the difference betwee Resolved Time and Created Time and then move it to
> a custom Field?
Posted to this list less than 24 hours ago:
> > But do you know if it is possible for R
Hi,
Is there a way to calculate Hours Worked (using Business Hours) based on the
difference betwee Resolved Time and Created Time and then move it to a
custom Field?
Regards,
Chaitanya
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