[rt-users] How to Assign a value to a Custom Field using Requestor Real Name

Thank You very much Joe On 2/22/2011 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote: How to Assign a value to a Custom Field using Requestor Real Name -- Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http:

Re: [rt-users] How to Assign a value to a Custom Field using Requestor Real Name

Joe, I'm curious why you want a report in a User's home page that would show tickets *requested by other users* because their last name uses the same letter (ie. CF with A - G). Why not just have a report that shows all non-resolved tickets for which they are the Requestor? That would certainly be

[rt-users] How to Assign a value to a Custom Field using Requestor Real Name

My users would like to have reports on their RT-at-a-Glance page which would parse out their tickets from several queues into a report grouped by the requestors initial of their last name. For example group 1 may be A-F, Group 2 G-K, etc. I was thinking of having a Custom Field associated with